Refund & returns

1. The 30-day guarantee

If a paid plugin isn't right for you, email me within 30 days of your original purchase and I'll refund you in full. You don't need to give a reason, although it genuinely helps me to know what didn't work.

Before the refund is processed, please deactivate and delete the plugin from every site you installed it on. Your licence is cancelled when the refund is issued, so the plugin will no longer receive updates or support.

If something isn't working, it's worth asking me first. Most problems turn out to be a setting or a conflict with another plugin, and I'd rather fix it for you. But that's your choice, not a condition of getting your money back.

2. Renewals

The 30-day guarantee covers first purchases. Annual licences renew automatically so your updates and support don't lapse.

• If a renewal went through that you didn't want, tell me within 14 days of the renewal date and I'll refund it in full.
• You can turn off auto-renewal at any time from your account. You keep updates and support until the end of the period you've paid for.
• Outside that 14-day window, I don't refund part-used renewal periods.

3. Free plugins

Free plugins aren't covered by this policy, because there's nothing to refund. Support questions about them are still welcome.

4. Charged in error

Duplicate payments and billing mistakes are refunded in full, whenever you spot them.

5. Your legal rights (UK consumers)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days to cancel an online purchase. For digital content such as plugin downloads, that right ends once the download begins, provided you gave express consent for it to start immediately and acknowledged that you would lose the right to cancel.

The 30-day guarantee above is in addition to your statutory rights. It doesn't reduce or replace them.

6. How to request a refund

Email [email protected] with:

• your order number, or the email address you used at checkout
• the plugin you'd like refunded

I aim to reply to every refund request within 2 working days. Refunds go back to your original payment method (Stripe or GoCardless) and usually arrive within 5–10 working days, depending on your bank.

7. Contact